Refund policy

At NVUS Tow Products, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must:

• Be unused and in their original condition and packaging.

• Include proof of purchase.

Items marked Final Sale, gift cards, and products damaged through misuse are not eligible for return.

Refunds

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are issued to your original payment method and typically appear within 5–7 business days, depending on your financial institution.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We'll arrange a replacement or refund at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Order Cancellations

Orders may be canceled only before they have shipped. Once shipped, orders must follow the return process above.

Contact Us

For return requests or questions, please contact us:

Email: nvustowproducts@gmail.com
Phone: (702) 900-8591