Shipping policy

Shipping Policy

Thank you for shopping with NVUS Tow Products! We are dedicated to providing you with the best products for your towing needs. Please read our shipping policy carefully to understand how we handle your orders.

Processing Time

  • All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
  • If there are any delays with your order, we will notify you via email or phone as soon as possible.

Shipping Methods and Costs

  • We offer standard options.
  • Shipping costs are calculated at checkout based on your location and the weight of the items in your order.
  • To ensure the best value and secure delivery for your order. The shipping cost at checkout is based on the packaging required for your items. 
  • Free shipping may be available for certain promotions, so please check our website for any current offers.

Order Tracking

  • Once your order has been shipped, you will receive an email with a tracking number and link to track your shipment.
  • Please allow up to 24 hours for the tracking information to update.

Shipping Time

  • Standard Shipping: Delivery typically takes 5-7 business days depending on your location.

Please note that shipping times may vary during peak seasons or due to unforeseen circumstances (e.g., weather delays).

International Shipping

  • Currently, we only ship within the United States. We do not offer international shipping at this time.

Damaged or Lost Items

  • If your item arrives damaged or if your order is lost during transit, please contact us within 7 days of receiving your shipment. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.

Order Modifications

  • Once an order has been processed, we are unable to make any modifications, including address changes. Please double-check your order details before submitting.

Contact Us

If you have any questions about your order or need further assistance, please don't hesitate to reach out to us at:

Phone: (702) 900-8591

Email: nvustowproducts@gmail.com