Shipping policy

At NVUS Tow Products, we strive to process and ship your order as quickly as possible.

Order Processing

Orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day. If there is a delay, we will contact you using the email or phone number provided with your order.

Shipping

Shipping rates are calculated at checkout based on your order's weight, dimensions, destination, and packaging requirements to ensure safe delivery.

-Standard Shipping: Estimated delivery is 5–7 business days after your order ships.

-Delivery times may vary due to weather, holidays, or carrier delays.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.

Shipping Availability

We currently ship within the United States only. International shipping is not available at this time.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery. We'll work with the carrier to resolve the issue and, when appropriate, provide a replacement or refund.

Order Changes

Once an order has been processed, we are unable to modify or cancel it, including changing the shipping address. Please review your order carefully before submitting it.

Contact Us

If you have any questions about your order, we're happy to help.

Phone: (702) 900-8591
Email: nvustowproducts@gmail.com